Frequently Asked Questions

What are the delivery options?

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. Costs depend on how quickly you’d like your package and what you’ve ordered. You can find out everything you need to know about our delivery charges on our Shipping page.

What if I made a mistake on my order?

Just pop an email to woof@rubyandolive.co.uk and we'll be happy to help you.

Can I get a refund?

Please review our Refund policy.

Do you offer a discount?

Yep! Just sign up to receive our emails and you'll be sent a discount code which you can use on your first purchase. The discount code doesn't apply to sale items.